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SHIPPING POLICY

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

SHIPPING POLICY - THE BASICS

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

WHAT TO INCLUDE IN THE SHIPPING POLICY

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

Shipping

Refund Policy 

Last Updated Dec 8th 2023

Scubanaut Diving used USPS for all shipping. Tracking information will be provided by us to you via email once the item has shipped. 

Scubanaut would like to thank you for your purchase! We hope you are happy with our products. However, if you are not completely satisfied with your purchase for any reason, you can return it for a full refund. Please see below for more information on our return policy.

Returns:

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new/unused condition with all original labels and tags attached. A complete inspection of every item is done upon return. Any item returned broken or damaged will not be processed and will be re-returned to the owners at their expense. No exchanges on any products. 

Return Process:

To return an item, please email customer service at Scubanautdiving@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging with your proof of purchase, then mail your return to the following address,

Scubanaut Diving

Attn: Returns

RMA #

72 Smith Dr

Westwood, MA 02090

United States

Please note you will be responsible for all return shipping charges. We highly recommend you use a trackable shipping method. 

Refunds:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 Billing cycles to appear on your credit card statement. 

Exceptions:

Please Note:

  • All Sale or Discounted items are final sale and can not be returned. 

  • Student Discounted items may receive exchange credits.  

 

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